A little clarity before you carry.
Find helpful information about choosing your Latchluxe bag, placing an order, and getting support. For full delivery and return details, please review the policies linked below before purchasing.
1. What does Latchluxe offer?
Latchluxe offers tote bags and clutches for everyday plans and special occasions. Our tote collection includes canvas and vegan leather styles, while our clutch collection features evening and occasion-ready designs in a range of finishes. Explore the individual listings for the details of each bag.
2. How do I choose the right bag?
Start with what you need to carry and where you plan to use it. A tote may suit daily essentials, while a clutch offers a smaller option for dinners, weddings, and celebrations. Compare the measurements, closure, pockets, and strap details in each listing. If you need a bag for a particular device or item, check its dimensions against the product specifications before ordering.
3. What materials are used, and how should I care for my bag?
Materials vary by style and include cotton canvas, vegan leather, and satin with decorative details. Read the material and care information on your chosen product page rather than assuming every bag has the same construction. Follow the listed cleaning instructions, store your bag in a clean, dry place, and contact us if you are unsure which care method is suitable.
4. Which payment methods can I use?
The payment methods available for your order are displayed at checkout. Review our Payment Policy for more information. If a payment does not go through, check your billing details and contact your payment provider if needed. Our support team can help with questions about your order, but please do not send card details by email.
5. Where do you ship, and how can I follow my delivery?
We currently ship to addresses within the United States. Consult our Shipping Policy for shipping costs, processing information, and delivery estimates. Tracking information is provided after dispatch where available. You can also visit our Order Tracking page. If you need help locating your shipment, contact us with your order number.
6. How do I request a return or report a problem with my order?
Read our Return & Refund Policy for eligibility, request deadlines, return conditions, postage responsibility, and refund details. To request assistance, email support@latchluxe.shop with your order number and a description of the issue. If an item arrived damaged or incorrect, include clear photographs where possible. Follow the return instructions provided by our team before sending an item back.
7. Can I change or cancel my order?
Contact support@latchluxe.shop as soon as possible with your order number and the change you would like to request. Changes and cancellations depend on the order's processing and shipping status and are not guaranteed. Please review the order changes and cancellations section of our Shipping Policy for the published terms.
8. How can I contact Latchluxe?
- Email: support@latchluxe.shop (responses within 1 business day)
- Phone: +1 425 496 3239
- Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (Closed on weekends and federal holidays)
- Address: 183 Loisaida Ave, New York NY 10009, United States
Find your next everyday companion or finishing touch. Explore the collection.