Refund policy
By completing a purchase with Latchluxe, you accept the conditions described in this policy. This applies to all orders shipped within the United states. Nothing in this policy affects your statutory rights under US consumer law.
Return Window Return requests must be submitted within 30 days of delivery. Items should be unused and unworn, sent back in their original packaging with all tags still attached. Any product showing wear, damage, or alterations will not be accepted.
How to Request a Return To start a return, email us with your order number and the reason for returning.
Once approved, we will send return shipping instructions. Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items If you receive an item that is damaged, faulty, or different from what you ordered, contact us within 48 hours of delivery with photos. We will arrange a resolution at no cost to you, including return postage where applicable.
Exchanges
We accept exchanges within 30 days of delivery:
* For Different Styles / Colors: If you would like to exchange your unused handbag or clutch for another color or model, contact us at support@latchluxe.shop to initiate the request. The customer is responsible for the return postage of the original item. Once we receive and inspect your return, we will dispatch your replacement item with free standard delivery.
* For Damaged or Defective Goods: We will immediately replace any defective or damaged product with a brand new unit at no extra cost, including covered return shipping.
Return Shipping Costs & Restocking Fees
We believe in full transparency—there are never any hidden costs or surprise deductions when returning an item:
* Customer Remorse (Change of Mind): If you decide you no longer want the item, return shipping costs are the responsibility of the customer. You may choose the tracked postal or courier service of your preference.
* Defective, Damaged, or Incorrect Items: If you receive an item that arrived damaged, defective, or different from what you ordered, Latchluxe will cover 100% of the return postage cost by providing a prepaid return shipping label or issuing a full postage reimbursement upon receipt.
* Restocking Fees: $0.00. We do not charge restocking fees, handling fees, or administrative fees on any approved return.
Refunds After we receive and inspect your returned item, we will email you an update. If your refund is approved, the amount will be credited back to your original payment method. Your bank or payment provider may take up to 10 business days to process the refund. Items that do not meet our return conditions may not be eligible for a refund.
Discounts and Promotions All discount codes and promotional offers must be applied at checkout. We are unable to refund promotions that were missed, forgotten, or had already expired at the time of purchase.
Contact Information
- Email: support@latchluxe.shop (responses within 1 business day)
- Phone: +1 425 496 3239
- Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (Closed on weekends and federal holidays)
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Address: 183 Loisaida Ave, New York NY 10009, United States