Shipping policy
Thank you for shopping with Latchluxe. Latchluxe is based in the United States and currently ships to addresses within the United States only.
Processing time
Orders are processed Monday through Friday during our business hours of 9:00 AM to 5:00 PM.
Please allow 1–2 business days for order processing. Orders placed before 4:00 PM will begin processing on that business day. Orders placed after 4:00 PM will begin processing on the next working day.
Transit and delivery time
After processing, orders generally arrive within 2–4 business days.
The estimated total delivery time is 3–6 business days, including processing and transit. Delivery times are estimates and may vary because of carrier delays, weather, or other circumstances outside our control.
Shipping cost
We offer free shipping on all orders within the United States.
Shipping restrictions
We currently ship only within the United States. We do not currently offer international shipping.
Order changes and cancellations
If you need to change your shipping address or order details, contact us as soon as possible at support@latchluxe.shop. We may be able to make changes before your order enters processing.
Cancellation requests must be made before the order ships. Refunds for approved cancellations are handled according to our Refund Policy.
Lost, delayed, or damaged packages
If your order is lost, delayed, or arrives damaged, contact us at support@latchluxe.shop with your order number and details of the issue. For damaged items, please include photographs where possible. We will work with the carrier to investigate the matter and determine the appropriate resolution.
Order tracking
Tracking information will be provided after your order has shipped, where tracking is available.
Incorrect shipping address
Please check your shipping address carefully before completing your order. Latchluxe is not responsible for packages delivered to an incorrect address provided by the customer.
If you notice an address error before dispatch, contact us immediately at support@latchluxe.shop. We may be able to update the address before shipment. Additional shipping charges may apply if an order needs to be reshipped.
Contact Information
- Email: support@latchluxe.shop (responses within 1 business day)
- Phone: +1 425 496 3239
- Business Hours: Mon–Fri, 9:00 AM – 5:00 PM (Closed on weekends and federal holidays)
- Address: 183 Loisaida Ave, New York NY 10009, United States